There are two types of payments using Dukascoins – Internal (between custody subaccounts) and External.
Transfers between MCA clients inside of the Bank are instant and free of charge.
Transfers between addresses in blockchain outside of the Bank work as follows: Dukascoins withdrawn by clients to their external crypto wallets will circulate in accordance with the common blockchain technology rules independent from the Bank.
The Bank accepts Dukascoins as a means of payment from its clients to settle payments related to the use of the Bank’s services. The Bank freely determines the exchange rate of Dukascoins it accepts as payment.
Blockchain operations with Dukascoins
Dukascoin is ERC20 token based on Ethereum blockchain. Therefore Dukascoin holders can withdraw their Dukascoins to external blockchain wallets with Ethereum and ERC20 support and deposit Dukascoins from their external blockchain addresses to their MCA accounts.
How to locate DUK+ in blockchain wallet
To locate Dukascoins in your blockchain wallet with Ethereum and ERC20 token support, please, enter the DUK+ contract address 0x73f2651ea38d48b3b808ffddbd398fd600ab5ba7 into the correspondent field of your wallet.
How to withdraw DUK+ from MCA account to blockchain
Before withdrawal of your Dukascoins to your external blockchain wallets with Ethereum and ERC20 support, please, prepare in advance your blockchain wallet address to be ready to paste it in the special form provided in your client’s area. Then login to your MCA account client’s area and choose Crypto Coins (Dukascoins) section. Call the withdrawal form and enter the desirable amount of coins to withdraw, your Ethereum address and follow instructions provided in the form.
How to top-up MCA account by DUK+ from blockchain
To transfer Dukascoins from your external blockchain wallet with Ethereum and ERC20 support, please, make sure that you have enough Dukascoins on your Ethereum blockchain account balance. Then login to your MCA account client’s area and choose Crypto Coins (Dukascoins) section. Call the deposit form and enter the desirable amount of coins to deposit and your blockchain account address (Sender’s address). When you will get the blockchain address, provided by Dukascopy, where to transfer Dukascoins for credit to your MCA client’s area, copy it and paste in the transaction entry form of your wallet. Save (copy) the transaction hash (TxHash) after it is successfully confirmed (processed) on blockchain and paste it into the form provided in your MCA client’s area. Using this function, you confirm that you are the exclusive owner of cryptoassets placed on your MCA account.
Please, be aware, that any discrepancy between the amount declared in advance and actual deposit performed, mismatch in token name or blockchain wallet address with Ethereum and ERC20 support will potentially cause the total loss of cryptoassets transferred belonging to you. Dukascopy Bank SA is not obliged to return any cryptoassets received in case of the erroneous transaction.
During start-up stage of the new service all deposit and withdrawal requests are processed manually during standard business hours and reflected on MCA or blockchain account balances with delay.